Remote connections between Chromebooks is a rare capability, especially with cloud-based providers. In attended mode, support providers can use pointers to help guide users through solving their problems or train them how to use new tools. With TeamViewer, technical support or help desk personnel can remotely access Chromebooks from a PC, Mac, or mobile device to see what’s happening both while it’s attended in use or unattended without an active user.
You can even control Android devices remotely because TeamViewer supports cross-platform use.Providing support to Chromebooks has never been the platform’s strong suit, especially remotely. There simply hasn’t been much of a need. Until now, the Chromebook’s primary use case was in schools, where devices tended not to leave the building and there were plenty of adults to monitor usage and help when problems came up.īut now that Chromebooks are more widely used at home for distance learning and in business settings, IT departments are seeing the need to support not only their investment in Chromebooks but also their networks. After all, Chrome OS is still an unfamiliar operating system to many - not to mention all the challenges that inherently come with working remotely. It can be a Windows or Linux computer or even a MacBook. When using TeamViewer, it does not matter which device you want to use as the remote desktop for Chrome OS. This is highly recommended for when you need to enter confidential data or work on sensitive documents while there are other people working in the office where the computer is located. This way no one can see what is happening on it. For example, you can use the “Show Black Screen” function to set the computer you are remotely accessing to display a black screen. There are additional settings which protect your privacy. Two-factor authentication and custom security settings provide even more layers of protection. To establish a remote connection, you will need to enter a TeamViewer ID and a dynamic password. All data connections are end-to-end encrypted using RSA public/private key exchange and 256-bit AES session encryption. You can always enjoy peace of mind while working as there is no need to worry about the security of your data TeamViewer uses the highest security standards.
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